EOMeasyYour account, licence and billing
Where to find your licence key, how many computers you can run it on, and how to update your card or cancel. Your survey data never leaves your machine; only the licence and billing records live with us.
Your licence key and activation
In the app, click the cog in the top-right corner to open Account. It shows, all read locally on your machine:
- Your licence key in full.
- Your activation status (active, in grace, expired or unlicensed), your site, your tier, and when the licence expires.
- Activate this machine and Re-check now, if you need to activate a new machine or refresh the status.
Your key is also in your original purchase email. If a machine will not activate, see Troubleshooting.
Computers and tiers
Both tiers run the same reconciliation engine. They differ in how many computers they cover, billing cadence and report branding:
- Site licence (annual): up to three computers per site, so you can run EOMeasy on up to three machines. The site is the operation whose volumes you reconcile; a firm that reviews or certifies volumes produced by others licences per office instead, on the same terms. Reports are white-label: your logo and company name replace EOMeasy's on every page.
- Lite (monthly, cancel anytime): a single computer. Reports carry EOMeasy branding.
Either way, each activation is tied to the computer you install it on and keeps working offline for a 30-day grace period, so a dropped connection at month-end never stops a run. Need EOMeasy on more than three computers on a Site licence? That is a quick top-up, not a hard block; email hello@eomeasy.com.
Update your card, invoices, or cancel
From the Account panel, click Manage account & billing. That opens your account portal at eomeasy.com/account. Sign in with your email: we send a one-time link, so there is no password to remember.
Inside the portal you can update your payment method, download invoices, and cancel, all through Stripe's secure billing portal. If you have bought more than one site, each is listed with its own licence key and its own billing.
Your account details there are view-only. Your billing email and card are changed inside the Stripe portal; to change the email your licence is registered under, email hello@eomeasy.com.